Roadside Assistance

Flat Battery

If you find yourself immobilised with a battery problem, we will attend to your vehicle, test the battery for performance, jump start the flat battery or coordinate a battery replacement if required. The cost of the replacement battery will be charged to you.

Limits apply. Refer to Terms & Conditions.

Out of Fuel

If your vehicle runs out of fuel, we will deliver sufficient petrol or diesel (to a maximum of 5 litres) for the vehicle to travel to the nearest available refueling facility. In the case of LPG fuelled vehicles, we will tow the vehicle to the nearest re-fuelling facility (subject to towing limits).

Limits apply. Refer to Terms & Conditions.

Flat tyres

If you find yourself with a flat tyre, we will change it with the vehicle’s serviceable spare wheel. If your vehicle is not equipped with a spare wheel, we will transport the vehicle to an approved tyre outlet or authorised repairer, whichever is the nearest (subject to the towing limits). Should additional services be required beyond this due to multiple flat tyres, the spare tyre being unserviceable, replacement wheel studs/nuts not being available or locking wheel nut key not available, towing is provided at your cost.

Limits apply. Refer to Terms & Conditions.

Lost or Locked Keys

If you lose your keys or lock them in your vehicle, we will provide all reasonable assistance (subject to proof of ownership shown) to:

  • locate and deliver a spare key, or
  • arrange for the driver to retrieve the spare key, if this is more practical, or
  • gain access to your vehicle (once a consent and indemnity form has been signed by you).

In all other situations where the key is not available, we will arrange to transport the vehicle to an authorised repairer, where the appropriate entry methods may be used. We will not be responsible for any damage incurred, or for any repair costs that result from gaining access to the vehicle or moving the vehicle while it is locked. An expense limit of $150 applies to this benefit. All additional costs are your responsibility.

Limits apply. Refer to Terms & Conditions.

Vehicle Towing

If your vehicle cannot be mobilised at the breakdown location, we will deliver your vehicle to the authorised repairer nearest to the breakdown location.

If the breakdown has occurred after business hours, we will arrange for your vehicle to be stored at a secure facility and delivered to an authorised repairer the next working day.

Please note that all additional costs are your responsibility.

Limits apply. Refer to Terms & Conditions.

Taxi

If your vehicle cannot be mobilised due to a breakdown and must be transported to a repairer, we will provide one taxi ride per incident, to a maximum value of $200 (including GST), so you and your passengers can continue your journey to the nearest town or within the same city where the breakdown occurred.

Limits apply. Refer to Terms & Conditions.

Bogged vehicle

We will attend and recover your vehicle from a bogged situation provided that reasonable and safe access is available to a conventional two wheel drive recovery vehicle and no other specialist equipment is necessary.

Should specialist equipment and/or towing become necessary, services may be provided at our discretion, but all additional costs will be your responsibility.

Limits apply. Refer to Terms & Conditions.

Caravan & Trailer Assistance

If your vehicle suffers a breakdown and requires transportation to a repairer, we will transport the attached caravan or trailer

  • to the same repairer; or
  • to a location as requested by you if it’s within the initial transportation distance; or
  • 50 kilometres by road from the site of the immobilised vehicle,

whichever is closest. Please refer to the section outlining limitations to towing.

It is your responsibility to inform our customer service assistant that your vehicle is towing a caravan or trailer prior to a service provider being dispatched to assist you. If you do not tell us, you may be responsible for any/all subsequent costs associated with the caravan or trailer towing.

*This service does not extend to breakdown related matters associated with the caravan or trailer itself; or caravan and trailer couplings where your vehicle is still mobile. The caravan or trailer cannot exceed the legal towing weight or dimension restrictions for a passenger vehicle transporter.

Limits apply. Refer to Terms & Conditions.

Emergency Travel Benefits

If you have a breakdown when you are more than 70 km from home and your vehicle cannot be repaired on the same day, we will provide the following benefits:

1. Emergency Accommodation

We will provide up to 4 nights’ accommodation up to the value of $200 per night (room cost only) should you decide to remain with your vehicle while it is repaired locally. Any amounts charged in excess of this limit will be at your cost. This benefit cannot be used in conjunction with car rental and will stop once your vehicle has been repaired.

2. Car Rental

We will provide a rental vehicle up to a limit of $1000. Any amount charged in excess of this limit will be at your cost. You will be responsible for all fuel costs, toll charges, insurance excess reduction, excess kilometre charges, any traffic infringements, any damage and any excess or insurance waivers on the rental vehicle. This benefit cannot be used in conjunction with accommodation and will stop once your vehicle has been repaired.

3. Alternative Transportation

We will transport you and up to four of your passengers to your home or to your intended destination at the value of up to a maximum of $300, per incident, should accommodation or a rental vehicle be unavailable. Any amounts charged in excess of this will be at your cost.

4. Vehicle Relocation

If you have left the vehicle to continue your journey, vehicle relocation will be provided to deliver the vehicle, once repaired, to your home or intended destination (whichever is the nearest) where the distance between you and the selected authorised repairer is greater than 70 kilometres.

5. Emergency Message Relay

Following a breakdown or accident, we will relay urgent messages to family, friends or business associates likely to be affected or concerned by the disruption or delay and/or provide advice on local transport options and alternatives.

6. Cancellation or Rebooking of Travel Arrangements

Following a vehicle breakdown or accident, we will provide emergency assistance with cancellation and rebooking of any pre-booked travel arrangements, including accommodation and flight reservations. Costs associated with rebooking or cancelling travel plans will be at your expense.

Legal Advice

Telephone legal advice is available from one of our preferred legal firms for preliminary advice on any matter involving the use or ownership of your vehicle. Advice is confidential and there are no consultation fees or telephone charges.It does not extend to written advice, preparation of briefs or personal interviews.

Limits apply. Refer to Terms & Conditions.

Medical Advice

Urgent telephone medical advice provided by a qualified nurse or doctor is available 24 hours a day. Medical advice will also be extended to any direct family members if they are travelling with you or if they are at home while you are travelling. You will be responsible for all associated medical costs.

Limits apply. Refer to Terms & Conditions.

Accident Assistance Benefits and Solutions

Accident Assistance

We will provide the following in the event of an accident where required:

  • Referal for medical advice;
  • Accident assistance at the scene of the Accident;
  • Towing;
  • Arrange a taxi;
  • Accommodation coordination;
  • Cancelling/ rebooking travel;
  • Rental car coordination;

Message relay to your family, friends or work colleagues to advise of any delays or medical injuries.

Accommodation

Should you require emergency accommodation, we will endeavour to arrange such at corporate rates. All costs are your responsibility.

Rental Car Arrangements

We will arrange a rental car for you upon request. All rental and associated costs are your responsibility. We will arrange discounted rental rates where available.

Emergency Travel Booking Service

Should travel plans be interrupted due to an accident, we will contact relevant persons to cancel or rebook your travel arrangements, arrange alternative transport and arrange relocation of the vehicle once repaired. All costs incurred are your responsibility.

Limits apply. Refer to Terms & Conditions.

Medical Advice

We will assist you and your passengers in accessing emergency telephone medical assistance at the scene of the accident. This assistance can be limited or restricted in some situations. Please note that all costs associated with this service are your responsibility.

Towing

If your vehicle is involved in an accident, we will coordinate the towing of your vehicle to an authorised repairer. This service is at your expense. With your permission, we will advise the closest authorised repairer of the accident in order for that repairer to assist you in any way.

*Service area limits, entitlement limits, exclusions and terms and conditions apply. For details, click here.