Flat batteries can occur. If you find yourself immobilised with a battery problem, we will attend to your vehicle, test the battery for performance, jump start the flat battery or coordinate a battery replacement if required. The cost of the replacement battery will be charged to you.

Limits apply. Refer to Terms & Conditions.

If your vehicle runs out of fuel, we will provide sufficient petrol or diesel (to a maximum of 10 litres) for you to travel to the nearest available petrol station, or tow your vehicle to the nearest petrol station, subject to the towing limits specified below. If you have an LPG fuelled vehicle, we will tow your vehicle to the nearest petrol station.

Limits apply. Refer to Terms & Conditions.

If your vehicle is not equipped with a spare tyre, we will tow the vehicle to an approved tyre outlet or authorised repairer, whichever is the nearest. Please refer to the section outlining limitations to towing. Otherwise we will change the flat tyre with the vehicle’s serviceable spare wheel. Should additional services be required beyond this due to multiple flat tyres, the spare tyre being unserviceable, replacement wheel studs/nuts not being available or locking wheel nut key not available, towing is provided at your cost.

Limits apply. Refer to Terms & Conditions.

If you lose your keys, we will provide all reasonable assistance (subject to proof of ownership shown) to:

• locate and deliver a spare key; or
• arrange for the driver to retrieve the spare key, if this is more practical; or
• gain access to your vehicle (once a consent and indemnity form has been signed by you)

We will not be responsible for any damage incurred, or for any repair costs that result from gaining access to the vehicle or moving the vehicle while it is locked. In all other situations where the key is not available, we will arrange to transport the vehicle to an authorised repairer, where the appropriate entry methods may be used. A limit of $150.00 (inc. GST) applies to this benefit. All additional costs are your responsibility.

Limits apply. Refer to Terms & Conditions.

If your vehicle cannot be mobilised at the breakdown location and/or requires electronic diagnosis, we will deliver your vehicle to the nearest authorised repairer, or your preferred repairer within 30km of the nearest authorised repairer. If the breakdown has occurred after business hours, we will arrange for your vehicle to be stored at a secure facility and delivered to an authorised repairer the next working day. Please note that all additional towing costs are your responsibility.

Limits apply. Refer to Terms & Conditions.

If your vehicle cannot be mobilised due to a breakdown within two (2) hours and must be transported to the nearest authorised repairer, we will provide multiple taxi rides within 24 hours to a maximum value of $200.00 (inc. GST).

Limits apply. Refer to Terms & Conditions.

If your vehicle is immobilised by a breakdown and cannot be repaired within two (2) hours, we will provide four (4) nights of accommodation up to the value of $200.00 (inc. GST) (room cost only) per night should you decide to remain with your vehicle while it is repaired locally, or if alternative transport is unavailable.

Limits apply. Refer to Terms & Conditions.

Following an accident, we will:

• Deliver your vehicle to an authorised BMW dealer, BMW certified body shop, or a third-party body shop within 10km from the accident location in Sydney, Melbourne, Brisbane, Perth and Adelaide. All accident towing costs outside those areas are your responsibility. We will also provide advice on accident procedures. If required, we will coordinate alternative transportation at your cost to enable you to continue your journey*;
• Provide a rental vehicle for a total of 48 hours during the week and 72 hours during the weekend, or a taxi ride.

Please note that all additional costs for services like flights, accommodation and vehicle redelivery and/or coordination are your responsibility. Accident towing will be carried out subject to applicable laws.

(*Note that these costs, subject to the payment of any excess, may be recoverable from your insurance company under an appropriate insurance policy)

Limits apply. Refer to Terms & Conditions.

If your vehicle cannot be mobilised due to a breakdown within two (2) hours, we will provide a rental vehicle for up to seven (7) days to a maximum value of $1,000.00 (inc. GST). You will be responsible for all fuel costs, toll charges, insurance excess reduction, excess kilometre charges, any traffic infringements, relocation fees, any damage and any excess or insurance waivers on the rental vehicle. Rental vehicle benefits cease on the day the vehicle has been repaired. Cannot be used in conjunction with emergency accommodation and/or alternative transportation.

Limits apply. Refer to Terms & Conditions.

Should hotel accommodation or a rental vehicle be unavailable, we will transport you and up to four (4) passengers to your home or to your intended destination to a maximum value of up to $300.00 (inc. GST).

Limits apply. Refer to Terms & Conditions.

Vehicle relocation will be provided where your vehicle has a breakdown and cannot be repaired within 24 hours. If you have left the vehicle to continue your journey, vehicle relocation will be provided to deliver the vehicle, once repaired, to your home or intended destination (whichever is the nearest). Alternatively, return transport will be provided to enable the driver to pick up the repaired vehicle.

Limits apply. Refer to Terms & Conditions.